Data controller: MMM CAPITAL LIMITED, Unit 903A, 9/F., Cameron Commercial Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong — registration 79873246. Contact: support@miloveo.com
What we process and why
| Purpose | Data | Legal basis | Retention |
|---|---|---|---|
| Processing and delivering orders | name, addresses, email, phone | performance of contract | 3 years after last order |
| Accounting obligations | invoices, amounts | legal obligation | 10 years |
| Customer service and complaints | correspondence, order number | legitimate interest | 3 years |
| Newsletter | email, first name | consent | until withdrawn |
| Analytics and advertising | identifiers, browsing | consent | 13 months maximum |
| Fraud prevention | IP address, tokenised payment data | legitimate interest | 1 year |
Who receives it
Shopify (hosting and order management), payment providers, carriers, our email provider. We do not sell personal data.
Transfers outside the European Union
We are established in Hong Kong, and some of our providers process data outside the EU. These transfers rely on the Standard Contractual Clauses adopted by the European Commission, together with supplementary measures where required. Request a copy at support@miloveo.com.
Your rights
You have the right of access, rectification, erasure, restriction, objection and portability, the right to withdraw consent at any time, and the right to give instructions about your data after death. Contact support@miloveo.com; we reply within one month.
You may lodge a complaint with your supervisory authority: CNIL (France), APD (Belgium), CNPD (Luxembourg), FDPIC (Switzerland), or your local authority elsewhere in the EU.
Children
This site is not intended for anyone under 16, and we do not knowingly collect their data.
Security
Traffic is encrypted in transit (HTTPS). Payment data never passes through us in clear text and is not stored by us.