Changed your mind — 14 days
You have 14 days from receiving the last item to change your mind, with no reason required.
Email support@miloveo.com with your order number. We will send you a return address and a reference — parcels sent back without a reference cannot be processed.
Send the goods back within 14 days of telling us. Return postage is at your cost in this case.
Faulty or not as described
Different rules apply: repair, replacement or refund, and we pay the return postage. Attaching photographs to your message speeds things up.
This right comes from the statutory guarantee of conformity and the guarantee against hidden defects, separately from any commercial warranty.
Refund timing
Within 14 days of us receiving the goods back or you proving you sent them, to your original payment method, including the standard delivery charge you originally paid.
What we cannot take back
- Unsealed hygiene products, for health protection reasons.
- Digital content already supplied, where you expressly consented to immediate delivery and acknowledged losing the right of withdrawal.
Trying something on is fine. However, we may deduct for any loss in value caused by handling beyond what is needed to establish the nature and characteristics of the goods.
Size exchanges
For items sold in several sizes, tell us the size you want and we will process an exchange rather than a return followed by a new order.